| |
North America
Europe
| Language |
Product |
Tel# |
Email |
Hours/Days |
| English |
First Call |
+ 44 (0) 870 191 0583
|
help@tfeurope.com |
Mon-Fri: 24 hours |
| |
I/B/E/S |
+ 44 (0) 870 191 0583
|
help@tfeurope.com |
Mon-Fri: 24 hours |
| |
Datastream |
+44 (0) 870 191 0581 |
help@tfeurope.com |
Mon-Fri: 24 hours |
| Dutch |
First Call, I/B/E/S, Datastream |
+31 10 424 6635 |
help@tfeurope.com |
Mon-Fri: 07:00 - 16:30 |
| Swedish |
First Call, I/B/E/S, Datastream |
+46 8 5661 9610 |
help@tfeurope.com |
Mon-Fri: 07:30 - 16:30 |
| German |
First Call, I/B/E/S, Datastream |
+49 69 714 05333 (Germany)
+41 1 225 1828(Switzerland) |
helpdesk-germany@tfeurope.com |
Mon-Fri: 07:30 - 17:00 |
| French |
First Call, I/B/E/S, Datastream |
+33 1 53 32 39 15 (France)
+41 1 225 1828 (Switzerland) |
|
Mon-Fri: 07:30 - 17:00 |
| Italian |
First Call, I/B/E/S, Datastream |
+39 02 863 91199 |
helpdesk-italy@tfeurope.com |
Mon-Fri: 08:00 - 17:00 |
| Spanish |
First Call, I/B/E/S, Datastream |
+34 91 7 45 20 20 |
helpdesk-spain@tfeurope.com |
Mon-Fri: 08:00 - 17:00 |
Asia-Pacific
| Location & Language |
Product |
Tel# |
Email |
Hours/Days |
| Tokyo: Japanese, English |
First Call, I/B/E/S, Datastream |
+81 3 5218.7600 |
|
Mon-Fri: 8:30am - 6:30pm |
| Hong Kong: English, Mandarin,
Cantonese |
First Call, I/B/E/S, Datastream |
+852 2524.0077 |
cshk@tfn.com.hk |
Mon-Fri: 8:30am - 6:00pm
Sat: 9:00am - 1:00pm |
| Korea: English, Korean |
First Call, I/B/E/S, Datastream |
+822 711.7116 |
jiyoen.kim@tfn.co.kr
seonyoung.park@tfn.co.kr
|
Mon-Fri: 9:00am - 18:00pm |
| Manila: English, Mandarin |
First Call, I/B/E/S, Datastream |
+632 878.5772 |
tf_helpdesk@tfn.com.ph |
Mon-Fri: 6:00am - 7:00pm
Sat: 9:00am - 1:00pm |
| Singapore: English |
First Call, I/B/E/S, Datastream |
+65 6879 4122 |
tf_helpdesk@tfn.com.ph |
Mon-Fri: 8:30am - 5:30pm |
| Sydney: English |
First Call, I/B/E/S, Datastream |
+61 2 9225 3100 |
helpline@tfn.com.au |
Mon-Fri: 8:30am - 6:00pm |
Latin America
| Location & Language |
Product |
Tel# |
Email |
Hours/Days |
| Latin America (Except Brazil)
Spanish, English |
First Call, I/B/E/S |
+1 525 535.6070 x228 |
gustavo.godoy@tfn.com |
Mon-Fri: 9:00am - 6:00pm |
| Latin America (Except Brazil)
Spanish, English |
First Call, I/B/E/S |
+1 525 535.6070 x222 |
lidia_hernandez@tfn.com.mx |
Mon-Fri: 9:00am - 6:00pm |
| Brazil: Portuguese, English |
First Call, I/B/E/S |
+55 11 3046.9993 |
eduardo.greco@tfn.com.br |
Mon-Fri: 9:00am - 6:00pm |
| US: English |
I/B/E/S, Active
Express |
+1 646.822.3177 |
bfmg.thomsonsupport@tfn.com |
Mon-Fri: 8:00am
- 6:00pm EST |
| US: English |
Datastream |
+1 646.822.2777 |
bfmg.datastreamsupport@tfn.com |
Mon-Thurs: 8:30am - 7:00pm
Fri: 8:30am - 6:00pm |
|
