Contact First Call Client Services in:
North America | Europe | Asia-Pacific | Latin America | Email

 

 

North America
Product Tel# Email Hours/Days Language
First Call 800.347.7822 fc.feedback@tfn.com Mon-Fri: 24 hours
Sat-Sun: 9:00am - 5:00pm EST
English
I/B/E/S, Active Express 888.450.1600 bfmg.thomsonsupport@tfn.com Mon-Fri: 24 hours English
Datastream 800.443.6850
+1 646.822.2777
bfmg.datastreamsupport@tfn.com Mon-Fri: 24 hours English

Europe
Language Product Tel# Email Hours/Days
English First Call + 44 (0) 870 191 0583
help@tfeurope.com Mon-Fri: 24 hours
  I/B/E/S + 44 (0) 870 191 0583
help@tfeurope.com Mon-Fri: 24 hours
  Datastream +44 (0) 870 191 0581 help@tfeurope.com Mon-Fri: 24 hours
Dutch First Call, I/B/E/S, Datastream +31 10 424 6635 help@tfeurope.com Mon-Fri: 07:00 - 16:30
Swedish First Call, I/B/E/S, Datastream +46 8 5661 9610 help@tfeurope.com Mon-Fri: 07:30 - 16:30
German First Call, I/B/E/S, Datastream +49 69 714 05333 (Germany)
+41 1 225 1828(Switzerland)
helpdesk-germany@tfeurope.com Mon-Fri: 07:30 - 17:00
French First Call, I/B/E/S, Datastream +33 1 53 32 39 15 (France)
+41 1 225 1828 (Switzerland)
  Mon-Fri: 07:30 - 17:00
Italian First Call, I/B/E/S, Datastream +39 02 863 91199 helpdesk-italy@tfeurope.com Mon-Fri: 08:00 - 17:00
Spanish First Call, I/B/E/S, Datastream +34 91 7 45 20 20 helpdesk-spain@tfeurope.com Mon-Fri: 08:00 - 17:00

Asia-Pacific
Location & Language Product Tel# Email Hours/Days
Tokyo: Japanese, English First Call, I/B/E/S, Datastream +81 3 5218.7600   Mon-Fri: 8:30am - 6:30pm
Hong Kong: English, Mandarin, Cantonese First Call, I/B/E/S, Datastream +852 2524.0077 cshk@tfn.com.hk Mon-Fri: 8:30am - 6:00pm
Sat: 9:00am - 1:00pm
Korea: English, Korean First Call, I/B/E/S, Datastream +822 711.7116 jiyoen.kim@tfn.co.kr
seonyoung.park@tfn.co.kr
Mon-Fri: 9:00am - 18:00pm
Manila: English, Mandarin First Call, I/B/E/S, Datastream +632 878.5772 tf_helpdesk@tfn.com.ph Mon-Fri: 6:00am - 7:00pm
Sat: 9:00am - 1:00pm
Singapore: English First Call, I/B/E/S, Datastream +65 6879 4122 tf_helpdesk@tfn.com.ph Mon-Fri: 8:30am - 5:30pm
Sydney: English First Call, I/B/E/S, Datastream +61 2 9225 3100 helpline@tfn.com.au Mon-Fri: 8:30am - 6:00pm

Latin America
Location & Language Product Tel# Email Hours/Days
Latin America (Except Brazil) Spanish, English First Call, I/B/E/S +1 525 535.6070 x228 gustavo.godoy@tfn.com Mon-Fri: 9:00am - 6:00pm
Latin America (Except Brazil) Spanish, English First Call, I/B/E/S +1 525 535.6070 x222 lidia_hernandez@tfn.com.mx Mon-Fri: 9:00am - 6:00pm
Brazil: Portuguese, English First Call, I/B/E/S +55 11 3046.9993 eduardo.greco@tfn.com.br Mon-Fri: 9:00am - 6:00pm
US: English I/B/E/S, Active Express +1 646.822.3177 bfmg.thomsonsupport@tfn.com Mon-Fri: 8:00am - 6:00pm EST
US: English Datastream +1 646.822.2777 bfmg.datastreamsupport@tfn.com Mon-Thurs: 8:30am - 7:00pm
Fri: 8:30am - 6:00pm


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